Refund policy
Last updated: 4 August 2026
Daytakt is a store operated by Atlantic E-Commerce. This policy explains how returns, exchanges and refunds work. It applies to every order placed on this site.
The short version
- 30 days from delivery to request a return, for any reason.
- No restocking fee, ever.
- If the item is faulty, damaged or not what you ordered, we pay the return postage and send a prepaid label.
- If you have simply changed your mind, you pay the return postage.
- Refunds are issued to the original payment method within 10 business days of the return arriving.
How to start a return
Email returns@daytakt.com with your order number and, if something is wrong with the item, a photograph. We reply within 1–2 business days with return instructions and the correct return address.
Please wait for those instructions before sending anything back. Items returned without an authorised return cannot be tracked to your order and cannot be refunded.
Condition of returned items
To be refunded in full, an item must come back in the condition it arrived in: unused, with any tags attached, and in its original packaging. You may of course open the box and handle the object to see whether it suits you — that is not "used". An item returned visibly worn, damaged after delivery, or missing parts may be refunded in part or declined, and we will tell you why before deciding.
Faulty, damaged or incorrect items
Inspect your order when it arrives. If anything is defective, damaged in transit, or simply not what you ordered, contact us and we will put it right: a replacement, or a full refund including the original shipping if you paid any. In these cases the return postage is ours, not yours, and we send a prepaid label. There is no time limit on a manufacturing fault beyond the warranty stated on the product page.
What cannot be returned
- Gift cards.
- Items sold as final sale, where that is stated clearly on the product page at the time of purchase.
- Products that cannot be resold for hygiene reasons once opened — for example a sleep mask or an eye mask that has been worn. Unopened, they can be returned normally.
If you are unsure whether an item qualifies, ask us before you buy.
Exchanges
The quickest route is to return the original item for a refund and place a new order for the one you want, so you are not waiting for one parcel to arrive before the other is sent. If you would rather we swap it directly, say so in your email and we will arrange it.
Cancelling an order
Orders are usually passed to our fulfilment partner within a few hours. If you email us before the order has shipped we will cancel it and refund you in full. Once it has shipped, treat it as a return.
Refunds
We email you when your return arrives and when it has been inspected. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may take a few days more to post it — that part is outside our control.
If more than 15 business days have passed since we told you a refund was approved and it has not appeared, email returns@daytakt.com and we will chase it.
Your statutory rights
Nothing in this policy limits any right you have under the consumer law that applies where you live. Where local law gives you a longer return window or stronger remedy than the terms above, that law applies.
Contact
Email: returns@daytakt.com — our full business details are on Contact Information.
The registered business address shown there is not a returns address. Please do not send anything back to it: a parcel sent there cannot be matched to your order, and we cannot refund what we cannot identify. Email us first and we will give you the correct return address for your item.